One platform. Two ways to help customers succeed

Yes. The Free plan has no time limit. Connect your public website and PDFs, add the widget, and see Lens working on your own content. Upgrade when you need more sources, more interactions, or automatic syncing. The table above shows what each plan includes.

Pick based on two things: how much knowledge you have and how often your apps and AI agents call on it.

Free: You want to see Lens working on your public content.

Pro: You have a smaller customer base and want to connect a few sources and keep them automatically up to date.

Pro+: You have a larger customer base, more sources, and content that changes often.

Enterprise: You have many systems, frequent changes, and high customer volume. Limits are sized to your business.

Paid plans are billed monthly, on the 1st of each month. If you sign up mid-month, your first charge covers only the remaining days in that month, and you still get your plan’s full monthly allowance right away. Your allowance resets on the 1st.

Enterprise pricing depends on how many sources you connect, how often they sync, how much content you have, how many interactions you need, and your team size. Talk to sales for a quote.

Yes. You can upgrade directly in-product. To downgrade, contact us. If you move back to the Free plan, your workspace starts fresh, and Lens deletes the content it processed from your sources. Your original sources are never touched.

Yes, contact us to cancel. Plans are billed monthly, so we don’t refund partial months.

Every plan includes our help center and FAQs, and you can open a support ticket whenever you need help. Enterprise adds premium support, with details agreed in your contract.

Lens is in Early Access, and we’ll keep learning from customers. If prices change, we’ll let current customers know before they’re affected.

You can set up as many as you need. Every request through them counts toward your monthly interactions allowance.

Enterprise limits are set in your contract based on how many sources you connect, how much content you have, how many interactions you need, and your team size.

It’s the amount of text Lens reads from your sources to build and keep your knowledge layer current. The first time you connect a source, Lens reads it all. After that, each sync checks what changed and processes only the changes. Each plan includes a monthly allowance, shown in the table above, and it resets on the 1st of every month.

– Free: up to 0.5 GB a month
– Pro: up to 1 GB a month
– Pro+: up to 2 GB a month
– Enterprise: set in your contract

For most teams, yes, by a wide margin. Your phone fills its gigabytes with photos and video. Lens counts only the text in your content and its metadata, such as titles, and text is small.

Here’s what a typical month may look like on each plan:

– Free: Your public website (about 200 pages) and 50 product PDFs, synced by hand after each release. The first full read uses about 5% of your allowance. After that, a typical month uses about 1%.

– Pro: A 1,500-article help center and an 800-page docs site, synced weekly. The first full read uses about 23% of your allowance. After that, about 5% a month.

– Pro+: Your help center, docs site, a 300-course academy, and 1,000 Google Drive files, synced daily. The first full read uses about 32% of your allowance. After that, about 10% a month.

– Enterprise: Several product lines, regional help centers, your academy, and an S3 archive, synced daily. Your allowance is sized in your contract to leave the same headroom.

The first month always uses the most, because Lens reads everything at once. After that, it only processes what changed.

No. A PDF full of screenshots counts only for the text inside it. Images, video, and file formatting don’t use your allowance.

No. Lens only processes what changed. Say you have a 500-article help center and edit 10 articles this week. On the next sync, Lens checks your help center for changes and processes those 10 articles, not all 500.

Upgrade to a larger plan or contact us to agree to a higher limit. We never charge you automatically for going over.

An interaction is one request to Lens and its response. Every request through any channel counts, whether it comes from your team, your customers, your partners, or AI agents. A request doesn’t have to be a question. It can be a search, a lookup, or a call for specific content.

A customer asks the widget in your help center, “How do I set up SSO?” = 1 interaction.

They follow up with “What about Okta?” = 1 more interaction.

Your support team’s AI assistant pulls troubleshooting steps from Lens through MCP = 1 interaction.

Your product calls the API to show the latest setup guide inside your app = 1 interaction.

Your internal agent asks Lens to find every article that mentions a retired feature = 1 interaction.

Yes. When your customers ask the widget on your website, help center, or academy, each request counts as an interaction. Interactions count requests, not people, so you’re not charged per visitor or per user.

No. Seats are only for your team members who manage Lens.

Lens pauses new interactions until your allowance resets on the 1st. To keep going, upgrade to a larger plan or contact us to increase your limit. There are no surprise overage charges.

On Free, your public website and PDFs. On paid plans, any source Lens supports, including your help center, Academy, Google Drive, and S3. The number of source connections depends on your plan.

As current as your last sync. Lens automatically checks your sources, and paid plans sync more often. On any plan, you can sync a source on demand when something important changes.

Lens reads text, including image alt text on web pages. It doesn’t process video or audio today.

No. Academy and Lens are two products on the same platform. You can use either one or both. If you add Lens, your Academy can feed it as a source and host the Lens widget so learners can ask questions.

Not today. Conversational AI Learning quota runs separately from Lens.