bp earns recognition for Best Certification Program Improving Employee Retention and Promotion Rates in partnership with The Hackett Group and Thought Industries
Miami, FL – November 14, 2024 – The Hackett Group, Inc. (NASDAQ: HCKT), bp and Thought Industries have been jointly recognized by the Brandon Hall Group, the human capital management research firm, for the development and execution of bp’s employee learning certification program. The award honors certification programs designed to support competency and/or skill development within an organization and improve employee retention and promotion rates.
“We are delighted to be able to celebrate this award alongside bp and our technology partner, Thought Industries,” said Ben Hartfield, Senior Director. “The award-winning learning program was launched after bp’s global business services (GBS) strategy announcement to develop the skills required to achieve its ambitious goals. We are proud to be a key learning partner of bp and look forward to continuing to support it with its GBS learning journey.”
The energy giant’s GBS division introduced the learning program in 2022. Executives envisioned the certification program, developed by The Hackett Group and delivered via the Thought Industries’ learning platform, would help bp’s GBS unit retain critical employees, provide a career path for the team, and differentiate its GBS employer offer in a competitive global market.
The winning program combines bp’s “Learn, Do, Connect, and Reflect” methodology with The Hackett Institute® Certified GBS Professionals® (CGBSP) programs. Over 5,000 employees work in bp’s GBS organization, based in hubs across Hungary, India, and Malaysia and multiple other connected cities across the globe. Their GBS organization handles a variety of critical business processes across the entire company.
“The GBS certification program represents a significant advancement in the realm of employee learning and development,” said Robin Wadsworth, Thought Industries CEO. “With the help of The Hackett Group and bp we’ve been able to deliver a highly personalized and interactive learning experience that aligns with bp’s ‘Learn, Do, Connect, and Reflect’ methodology. The program’s design, peer-to-peer collaboration, and reflective learning capabilities are critical components for fostering professional growth and competency.”
The program is designed to equip employees across the organization with the knowledge, skills, and competencies needed to excel in various aspects of bp’s global business operations. The team used The Hackett Group’s CGBSP certification curriculum to fit seamlessly into bp’s learning methodology.
bp’s GBS certification program includes:
- Modular chapters that give participants control in scheduling and organizing their learning.
- An online learning platform and live training sessions accessible to employees worldwide.
- Virtual instructors prepared to facilitate discussions and provide advice in real time.
- Live calls and interactive sessions that enable engagement and collaboration among participants.
The Net Promoter Score® (NPS) for this learning program is 62% compared to 47%, already a high benchmark, for other programs used across bp’s GBS’s organization. Enthusiasm is stronger than most certification programs: most attendees (93%) complete the course within four months, compared to an industry average of 6-9 months, according to The Hackett Group.
Graduates of the program are 30% more likely to be promoted than co-workers who have not been certified. bp is also seeing lower attrition rates for those who have completed the program
“The experience bp has had with the GBS Certification Program, working with The Hackett Group as a key partner, has provided the momentum to drive skills even further across the bp GBS organization,” said Frances Howat, bp’s senior manager, future skills and learning. “The company has seen the impact this program has had on career development and employee engagement, and the whole team is excited to see it grow throughout the organization to continue to drive more career growth for bp employees, and ultimately meet the ambitious strategy of bp.”
bp is not alone in finding talent development to be a good investment. Digital World Class® companies invest more in talent development and see a higher return on investment for their efforts compared to the peer group, according to The Hackett Group’s research. Typically, these companies have 49% lower recruitment and staffing costs, and 29% lower overall general and administrative costs as a percentage of revenue than peers.
A panel of independent industry experts, Brandon Hall Group analysts, and senior executives evaluated submissions. Each entry was judged on its fitness to the organization’s needs, design, delivery, measurable results, and overall impact.
About The Hackett Group
The Hackett Group, Inc. (NASDAQ: HCKT) is an IP-based, Gen AI strategic consulting and executive advisory firm that enables Digital World Class® performance. Using AI XPLR™ – our AI assessment platform – our experienced professionals guide organizations to harness the power of Gen AI to digitally transform their operations and achieve quantifiable, breakthrough results, allowing us to be key architects of their Gen AI journey.
Our expertise is grounded in unparalleled best practices insights from benchmarking the world’s leading businesses – including 97% of the Dow Jones Industrials, 89% of the Fortune 100, 70% of the DAX 40 and 55% of the FTSE 100 – and are delivered leveraging our Digital Transformation Platform, Hackett Connect™ and Quantum Leap®.
For more information on The Hackett Group, visit: https://www.thehackettgroup.com/ or email [email protected].
Contact: [email protected]
About Thought Industries
Thought Industries delivers learning solutions to help customers, partners, members, and employees realize value from your products and services to drive customer lifetime value and revenue growth. Headquartered in Boston, Thought Industries has offices across North America and Europe. Discover more at www.thoughtindustries.com.
Contact: For media inquiries, contact Becca Wirta at [email protected]
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The Hackett Group, quadrant logo, The Hackett Institute, Certified GBS Professionals, Quantum Leap and Digital World Class are the registered marks of The Hackett Group.
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