The support provided by tia, our new AI-powered intelligence copilot helps users and internal teams better understand and realize the value of technology.
The benefits of implementing tia can be felt across the entire business – from customer success to customer support, and from product design to sales – transforming how each team operates and enabling them to work faster and smarter. This implementation will, in turn, deliver a significant return on investment for the whole business: delivering insights when your teams need them most will lead to greater efficiency, better results, and improved customer satisfaction.
Boost Customer Satisfaction
Interaction with customers is smoother and speedier with tia: by facilitating more strategic and value-packed moments with customers, the AI copilot will help your customer success teams deliver a much more satisfying experience. For example, tia allows them to stay on top of customer needs proactively to reduce churn. By activating “in-the-moment” details, tia makes it easy to invigorate renewal opportunities and engage customers with relevant offers or upsells when they’re needed most.
Build Loyalty and Retention
tia enables customer support staff to provide instant answers to technical queries which not only reduces response times but, by resolving issues swiftly and with minimal fuss, it also helps build customer loyalty and retention. By empowering customers with technical insights that were previously unavailable to them (or at least time consuming to retrieve), tia ensures their success while driving renewals and expansions of your products.
Improve efficiency
There are also efficiency benefits to be had. Harnessing tia’s AI will crush the volume of repetitive support tickets, reducing the number of low-level tasks and freeing up time for your teams to focus on more high-value activities. With tia in place, you can watch your company’s support load drop dramatically.
More Effective Rates
Implementing tia will also give your sales teams a competitive advantage across the entire sales funnel. Access to more technical knowledge – at the moment it’s most needed – will enable them to level up their conversations with prospects, improve lead qualifications, and close deals faster than ever before.
Faster Deployment of New Hires
There are also efficiency benefits, with sales teams less dependent on internal teams for support. This means you can enjoy significantly faster ramp time for any new sales hires: an AI co-pilot means new sales staff can be deployed – and closing deals – in no time.
Enhance Product Offerings
Finally, tia will help your products work harder and smarter, delivering higher value for your customers and, ultimately, increasing overall lifetime spend. Incorporating customer feedback into the development strategy will enhance product offerings, for instance, AI-powered insights on the most frequent customer queries and challenges can inform and improve every subsequent iteration.
Smoother, quicker, more efficient operations; greater customer satisfaction, improved retention and loyalty – the underlying value of an AI co-pilot to a business is self-evident. Implementing tia will soon deliver a tangible return on investment.
Interested in experiencing these benefits for yourself? Start your free trial of tia now.
