As technology becomes increasingly complex, the need for support becomes greater. And for organizations, internal teams and users alike, this can present a problem. A business may have invested heavily in a state-of-the-art application that can help users do a myriad of things. But if users and teams themselves can’t quickly explain how it operates, then users will soon switch off too.
The challenge lies in ensuring everyone can access and use technology as intended, all with minimal friction. Ongoing, intuitive, and instant support is therefore critical in allowing people to derive maximum value from the applications they use. Fortunately, another rapidly evolving technology, in the form of AI, can provide that support, helping users and internal teams to better understand and realize the true value of the technology.
This is the main driver behind creating tia, our new AI-powered intelligence copilot. With tia, internal teams like sales and customer success can quickly get accurate answers about the product – even if they’re right in the middle of call with a prospect or customer.
Moment-of-need support for all
The ideal solution for anyone looking for information is for that knowledge to be seamless and instant. But simply providing quick answers to questions can be limiting – an individual may often need more information, even if they don’t know exactly what. It’s here, then, that tia comes into its own. Using Retrieval Augmented Generation (RAG), tia searches its knowledge base for information to serve up. So if you train tia on your support site, customer academy, or other knowledge center, tia will instantly search that entire library of knowledge to answer a question in the moment.
And every answer tia provides includes cited sources – encouraging further learning and discovery with every question.
Smart AI can serve true real-time support when you need it. By understanding someone’s needs and, by analyzing existing content, predicting the challenge(s) they face, it can deliver genuinely useful instant support that is highly tailored. Simple answers, for instance, mean low-hanging fruit questions can be instantly resolved, while the provision of specific processes can set users on the path to uncover their solutions for themselves.
“Sticky” solutions that skyrocket retention
By empowering customer success teams to quickly find answers to customer questions and address pain points, AI technology like tia enhances customer satisfaction and retention. This efficiency makes platforms and applications “sticky,” encouraging continuous use and engagement. As customer success teams use tia more frequently, the AI learns and improves, delivering increasingly tailored and accurate results. This cyclical process ensures that tia becomes an indispensable tool for the organization.
This stickiness transforms the end product into a business essential, offering significant commercial benefits for both the creators and the organizations that invest in it. By providing quick, intuitive AI-powered support, tia helps organizations enhance productivity, streamline operations, and boost revenue.
Knowledge and insights that turbocharge the sales process
Ensuring your sales teams have access to the most accurate and latest information is critical to cutting down back and forth with prospects – dramatically reducing the time to close. Whether this is confirming specific pricing structures or easily comparing the features of a business’ product to their competitors, sales teams are infinitely more dangerous with accurate product information at their fingertips. And with no need to involve SMEs from the wider business, sales teams can confidently lead prospects aided by their AI copilot to demonstrate the true value of their service.
By effectively bringing in AI support, businesses can shorten sales cycles, increase sales metrics overall and outpace targets. As the business grows, powered by its AI copilot, new recruits can be onboarded faster and put into the field even earlier, using their AI support.
Leaders across an entire organization see the importance of enabling people to see the value of the technology they use. Search-based support, however, can prove frustrating – often relying on users knowing what it is they want to know. But with engaging, intuitive, instant AI-powered knowledge sharing, people can find what they need, when they need it ensuring that everyone – from users and internal teams alike – see and understand the value that the technology can provide.
Interested in trying tia to boost your own team’s productivity, drive upsells, and increase retention? Start your free trial now.
